Return and Refund Policy | PeakFusion Supplements

Return and Refund Policy

This return and refund policy explains how returns, exchanges, and refunds are handled for purchases made through PeakFusion. We want the process to be clear, fair, and straightforward.

Returns Eligibility

We offer a 30-day return window, meaning you have 30 days from the date you receive your order to request a return. To be eligible, items must be unused, unopened, and in their original packaging, with proof of purchase provided.

Products that have been opened, used, or damaged after delivery are not eligible for return. Items sent back without prior approval will not be accepted.

How to Start a Return

To initiate a return, please contact our customer support team using the email address listed on our website. Once your request is reviewed and approved, you will receive instructions on how and where to send your return.

Customers are responsible for return shipping costs unless the return is due to a confirmed error on our part. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 72 hours of receiving your package. Providing photos and order details helps us evaluate and resolve the issue quickly.

Claims submitted outside this timeframe may not be eligible for replacement or refund.

Non-Returnable Items

Certain items are not eligible for return, including:

Perishable or consumable goods

Opened personal care or supplement products

Custom or personalized items

Sale items and gift cards

If you are unsure whether your item qualifies, please contact us before submitting a return request.

Exchanges

We do not process direct exchanges. The fastest way to receive a different item is to complete an approved return and place a new order separately.

European Union Customers

If your order is shipped to an address within the European Union, you may have the right to cancel or return your purchase within 14 days of receipt, in accordance with EU consumer protection laws. Items must meet the same eligibility conditions outlined above.

Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund. Approved refunds are issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact customer support.

Policy Updates

This return and refund policy may be updated periodically to reflect operational or legal changes. We encourage customers to review it before placing an order.

If you have questions regarding this return and refund policy, our support team is happy to assist.